Shipping Policy
At Mantra Shoppe, we are committed to ensuring your orders are packed securely and delivered to you safely and on time. We offer both domestic and international shipping options. Please review our shipping policy below before placing your order.
1.Domestic Shipping (Within Malaysia)
- Shipping Time: The Processing Days will be 2 business days and delivery time will be 5 to7 Business Days
- Free Shipping: We provide free standard shipping on all orders above RM -210
- Standard Shipping Fee: A nominal shipping charge of RM-10 applies to orders below RM-210.
- Cash on Delivery (COD): COD is available for domestic orders above RM-210 and up to RM-420.
- Dispatch/Processing Time: Standard items are typically dispatched/process within 2 business days.
- Custom Items: If your order includes personalized or custom-made products, dispatch may take 4 business days.
- Delivery Time: – 5 Business days from dispatch ( handling time 2 days are not Included.
Note:- Address change request: – Address changes can only be made if the order has not yet been dispatched. Please contact our support team immediately if you need to update your details. If order dispatch All other policies will be applicable.
- Note: Delivery times may vary slightly depending on your exact location in Malaysia.
3.Order Tracking
Once your order has been dispatched, you will receive a confirmation email and SMS containing your courier tracking number and a tracking link. You can use this ID to monitor your shipment’s progress and check the estimated delivery date.
4.Payments & Processing
If your transaction failed but the amount was debited, please do not panic. The banking system usually auto-refunds the amount to your original payment method within 24-48 business hours. If you need confirmation, reach out to our support team
5.Order cut off:-
All orders placed before 5:00 PM Monday through Saturday will begin processing on the same business day. Orders placed after this time will begin processing on the following business day.”
Frequently Asked Questions (FAQs)
Delivery & Tracking
Where is my order?
You can track your order status using the tracking ID provided via email/SMS after dispatch. If the tracking link doesn’t show immediate updates, please allow 24 hours for the courier’s system to refresh.
How long does delivery take?
After dispatch, domestic orders usually arrive within 5-7 business days. International orders take between 10-15 business days, depending on the shipping method selected at checkout. Unforeseen weather or logistical issues may occasionally cause slight delays.
Are there any hidden shipping costs?
No. At Mantra Shoppe, we believe in transparent pricing. The shipping cost displayed at checkout is final. (Note: International customs duties are charged by the local government, not by Mantra Shoppe).
Order Issues
I received a damaged or wrong item. What should I do?
We sincerely apologize for the inconvenience. Please contact our support team at support@mantrashoppe.com within 5 Business Days of delivery with photos/videos of the damaged or incorrect item. We will arrange a replacement or refund as per our Return Policy.
My order is missing an item.
Please notify us at support@mantrashoppe.com within 3 days of receiving your package. After verifying with our packing team and courier partners, we will dispatch the missing item to you immediately. All other policies and procedures will be applicable.
Can I change my shipping address after placing an order?
Address changes can only be made if the order has not yet been dispatched. Please contact our support team immediately if you need to update your details. If order dispatch All other policies will be applicable.
Payments & Processing
My money was deducted, but the order failed. What should I do?
If your transaction failed but the amount was debited, please do not panic. The banking system usually auto-refunds the amount to your original payment method within 24-48 business hours. If you need confirmation, reach out to our support team.
Are my payment details secure?
Yes, your transactions are 100% safe. We use secure, encrypted payment gateways and do not store your credit/debit card information.
Contact Us
If you have any other questions regarding your shipment, please reach out to our Customer Service Team:
Email: support@mantrashoppe.com
Customer care: +60 19-206 6994, +60 19-406 6991, +60 19-716 6991
Visit Our store: mantashopee.com : – Behind Sri paandi restaurant Little india 5, Lorong Chan Ah Tong Brickfields 50470 Kuala Lumpur Wilayah Persekutuan Kuala Lumpur Malaysia.
