Return and Refund Policy

Thank you for shopping at Mantra Shoppe. If you are not entirely satisfied with your purchase, we’re here to help.

1.Return Conditions

Customer is eligible for return item within 5 working days of receiving order(courier delivery date), IF meets the following criteria:

The item must be unused, unworn, and in the exact same condition as you received it.
Items that show wear, alteration, or damage will not be accepted for return or exchange.
It must be in the original packaging with all tags, accessories, and documentation intact.
Proof of purchase or a receipt must be provided.
Note: We do not accept returns for products damaged due to improper usage, handling, or negligence.

2. How to Initiate a Return

To ensure a smooth return process, please follow these steps:

Request Approval: Contact our support team at support@mantrashoppe.com within the return window to initiate your request.
Pack the Item: Once approved, pack the item securely in its original packaging. Ensure all tags and invoices are included.
Ship the Item: Choose a reputable courier service to ship the item back to us. Please note that return shipping costs are the responsibility of the customer.
Share Tracking: Reply to your return approval email with the courier tracking ID so we can monitor the shipment.

3.Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

Approved Refunds: Will be processed and credited to your original payment method within 5 business days.
Restocking fee/Deductions: Original shipping costs, Processing charges, payment gateway charges, and any applicable duties are non-refundable. Fixed amount will be deducted RM-15
Missing Elements: If the item is returned without its original packaging or tags, we reserve the right to reject the refund or issue a partial refund at our discretion.
Delayed Refunds: If you haven’t received your refund within the expected timeframe, please check your bank account again, then contact your credit card company or bank, as processing times can vary.

4.Exchanges

If you need to exchange an item for a different size or variant, please email us at support@mantrashoppe.com. Exchanges are subject to product availability.

Exchange Shipping Costs: For exchanges, the customer is responsible for both the shipping cost of returning the original item and the delivery cost of the new exchanged item.
If the requested exchange item is out of stock, a standard refund will be processed instead (subject to the refund conditions above).

5.Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or refunded. These include:

Perishable goods
Personalized or custom-made products
Items purchased during clearance or special sales
Health and hygiene products (e.g., cosmetics, personal care items)
Consulting and Digital Products
if order product is correct as per order and at the time of delivery buyer mind changes it will not be accepted.

6.Damaged or Defective Products

We rigorously check our products before dispatch. However, if you receive a damaged or defective item, please contact us immediately at support@mantrashoppe.com with clear proof (photos or videos) of the defect. We will review the issue and offer a replacement or a full refund as applicable.

7.Product Missing

Please notify us at support@mantrashoppe.com within 3 days of receiving your package. After verifying with our packing team and courier partners, we will dispatch the missing item to you immediately. All other policies and procedures will be applicable.

8.Cancellation Policy

Orders can be cancelled within 24 hours of purchase by contacting customer support.

If the order has already been shipped within that 24-hour window, cancellations are no longer possible, and you will need to follow the standard return process once the item arrives.

9.Payments & Processing

If your transaction failed but the amount was debited, please do not panic. The banking system usually auto-refunds the amount to your original payment method within 24-48 business hours. If you need confirmation, reach out to our support team

10.Contact Us

For any questions regarding our return, refund, or cancellation policies, please reach out to our team at:

Email: support@mantrashoppe.com

Customer care: +60 19-206 6994, +60 19-406 6991, +60 19-716 6991

Visit Our store: mantashopee.com – Behind Sri paandi restaurant Little india 5, Lorong Chan Ah Tong Brickfields 50470 Kuala Lumpur Wilayah Persekutuan Kuala Lumpur Malaysia.